01  |  Booking & Confirmation

Enquiry → itinerary proposal → revisions → confirmation → deposit to secure → balance before departure. Payment methods accepted: [Client to confirm].

02  |  Deposit & Balance

Deposit percentage and balance payment due date to be confirmed by Wow Serendib Tourism before publication.

03  |  Cancellations & Refunds

Cancellation charges apply on a sliding scale based on days before departure. The full tier schedule will be published here once confirmed by the client.

04  |  Cancellation by Wow Serendib Tourism

In circumstances beyond our control, the full tour cost will be refunded or a credit valid for 24 months will be offered. Direct communication is guaranteed in all cases.

05  |  Modifications

Changes to confirmed itineraries are accepted in writing, confirmed within 48 hours, and subject to availability and any applicable supplier change fees.

06  |  Travel Insurance

Comprehensive travel insurance is strongly recommended for all journeys and required for any itinerary that includes adventure activities such as white-water rafting, surfing or trekking.

07  |  Wildlife & Responsible Travel

No elephant riding. No wildlife baiting. No operators who compromise animal welfare in any way. All safari and wildlife experiences are arranged exclusively through certified ethical operators. This is non-negotiable.

08  |  Privacy

Personal data is used only for designing and delivering your journey. It is not sold or shared with third parties. Payments are processed securely through [Client to confirm payment provider].

09  |  Complaints

Issues raised during a journey are handled in real time by the on-ground team. Written complaints are accepted within 28 days of return, acknowledged within 48 hours and responded to fully within 14 days.